FAQs

Shipping:

Please allow 1-3 days for processing before shipping. Domestic shipping via USPS or UPS Ground typically takes 2-5 business days to arrive. Our flat rate pricing is our gift to you - we appreciate you supporting our small business and understanding that “free” shipping isn’t really free on our end - it just means we cover the cost as a thank-you for purchasing a larger quantity of products.

Depending on the items you purchase, you may receive a matte navy blue high quality bubble mailer, or a Kraft brown box. Typically, for shipments containing one standard sized item such as a boxed stationery set, we will use our matte navy blue bubble mailer with our logo sticker as the seal. For packages that contain more than one item, we typically use a Kraft brown box with our logo packaging tape. If you prefer that we use a Kraft brown box instead of a navy blue padded mailer, please specify at checkout, we are more than happy to accommodate! :)

Returns:

We are a small business run by thoughtful humans who carefully package and ship your items with joy. We want you to be happy! If there is an issue with your order, and it was on our part, we will send you a replacement or issue you a refund. Photos help a lot! Please email us at cs@cranbabypaper.com for any questions/issues.

Intellectual Property Disclaimer:

By visiting our website, you agree that you will not copy or reproduce any of our products. All of our designs, photographs, messaging, and content on our website and in our products are protected by our intellectual property rights. Our artwork is all original, illustrated by our founder. Please contact us directly with any inquiries or questions.

Privacy:

We fully respect the privacy of our customers. We will never sell or disclose your personal information to anyone.

Social Media Policy:

We will post every now and then, but if you need us in a timely manner please contact us here, and we’ll respond within 24-48 hours, during our office hours (Monday-Friday 10-5). <3